2016 Mobile Ad Summit
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November
 2026
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Xperience on Tour  Frankfurt 2026

19
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November
 
2026
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Xperience on Tour  Frankfurt 2026
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Nov
 
2026
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Xperience on Tour  Frankfurt 2026

19
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November
 
2026
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Xperience on Tour  Frankfurt 2026

19
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November
 
2026
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Erfolgreich im Zeitalter der agentischen KI

Lernen Sie von Branchenführern und Kollegen

Die „Xperience on Tour Frankfurt“ bringt Visionäre, Experten und Branchenpioniere zusammen, um sich mit KI-gestützter Experience Ochestration zu befassen.

Entdecken Sie zahlreiche Sessions und interaktive Erlebnisse

Eine Konferenz, die einen Ausblick auf die Zukunft des Kundenerlebnisses bietet, mit inspirierenden Kundenberichten und von Experten moderierten Diskussionen.

Vernetzen Sie sich mit Kollegen und Experten

Treffen Sie persönlich diejenigen, die die CX-Branche prägen, innovativ gestalten und verändern.

Erleben Sie die Zukunft von Kundenerlebnis und KI hautnah

Höhepunkte der Veranstaltung: transformatives Lernen, lebendige Community, exklusive Einblicke.

Winning in the Agentic Era

 

Learn from industry leaders and peers

Interact with the innovative leaders and global brands that are shaping AI and the experience economy.

Explore many inspirational mainstage & breakout sessions

Immerse yourself in expert-led discussions and real-world case studies designed to inspire innovation, transformative learning, vibrant community and exclusive insights.

Network with colleagues and experts

Connect and collaborate with CX experts, Genesys partners in the Community Expo, the Genesys team and your industry peers. Meet face-to-face with those influencing, innovating and changing the CX industry.

See the future of CX and AI firsthand

Gain insights on how to get more out of your current investment or level up your business with innovations from Genesys product and services teams.

Agenda - 19. November 2026

 

08:15 - 09:00

Registrierung & Willkommens-Kaffee

09:00 - 09:05

Showact

09:05 - 09:15

Willkommen zur XoT Frankfurt 2026

Genesys

Sascha Wollenberg, Genesys

 

09:15 - 09:45

Keynote: Die Erlebnisökonomie: Wohin geht die Reise?

Katharina Aguilar

 

09:45 - 10:10

Keynote: Genesys bietet agentenbasierte KI in der Erlebnisökonomie

Genesys

Peter Graf, Genesys 

10:20 - 10:40

Mehr als Interaktion, die Ära der ergebnisorientierten Experience

AEG - Electrolux

 

Caroline Franke, AEG Electrolux

10:40 - 11:10

Kaffeepause

11:10 - 11:15

 

Showact

 Double Dutch

11:15 - 11:45

Die Externe Kundenkommunikation der DRV Bund mit Sprachdialogsystem

DRV, Genesys, AWS


Ignacio Gómez Sáez, DRV

Daniel Karadza, Genesys


12.05 - 12.25

Werte schaffen, das Potenzial von KI erschließen, die Zukunft gestalten

Swisscom

Marcel Hischier, Swisscom

11:45 - 12:05

Würth IT

Dennis Hummel, Würth IT

12:25 - 12:30

Dragons' Den Pitch

 Lewe Zipfel, Genesys

12:30 - 14:00

 

Lunch 

14:00 - 14:30

Breakout-Session 1:

KI skalieren: Vom Pilotprojekt zum messbaren Geschäftserfolg

Genesys

14:00 - 14:30


Breakout-Session 2:

CX-Impact: Über den Contact Center hinaus

Genesys

Thomas Wind, Genesys 

14:00 - 14:30


Breakout-Session 3:

Unified Experience

ServiceNow, Servistio

 

Agenda - 19th Nov 2026

 

08:15 - 09:10

Registration & Welcome Coffee

 

09:00 - 09:05

Show Act

09:05 - 09:15

Welcome XoT Frankfurt 2026

Sascha Wollenberg, Genesys

09:15 - 09:45

Keynote: The experience economy: where are we headed?

Katharina Aguilar

09:45 - 10:10

Keynote: Genesys Delivers Agentic AI in the Experience Economy

Genesys

Peter Graf, Genesys 

10:10 - 10:20

Keynote: Ihr Weg zum Erfolg mit Genesys Cloud

Peter Graf, Genesys

10:10 - 10:20

Beyond the Interaction: The Age of Outcome-Led Experience

AEG - Electrolux


Caroline Franke, AEG Electrolux

10:40 - 11:10

Coffee Break


11:10 - 11:15

Show Act

 Double Dutch

11:15 - 11:45

 

 The DRV Bund's External Customer Communication Using a Voice Dialogue System

DRV, Genesys, AWS

Ignacio Gómez Sáez, DRV

Daniel Karadza, Genesys

11:345 - 12:05

 

 Würth IT

Dennis Hummel, Würth IT

12.05 - 12.25


Delivering Value, Unlocking AI, Shaping the Future

Swisscom

Marcel Hischier, Swisscom

12:25 - 12:30

Dragons' Den Pitch

 Lewe Zipfel, Genesys

12:30 - 14:00

Lunch 

14:00 - 14:30

Breakout-Session 1:

Genesys: Scale Al from Pilot to Business Impact
Genesys

 


14:00 - 14:30

Breakout-Session 2:

Expand CX Impact Beyond the Contact Center

Genesys 

 Thomas Wind, Genesys 

14:00 - 14:30 

Breakout-Session 3:

Unified Experience

ServiceNow, Servistio

14:00 - 14:30

Breakout-Session 4:

Salesforce


14:40 - 15:00

How AI Voicebots Are Redefining Customer Experience

Openbank, Santander Bank, atip

Swen Nolden, Santander

Sameer Pabla, atip

15:00 - 15:20

Customer Fireside Chat:

How Leaders Are Powering the Future of CX

Carglass, Zeppelin, Vodafone

Katharina Aguilar
Brice-Willys Tebiro, Carglass

Manuel Diekamp, Zeppelin

Pete Hillebrand, Vodafone

15:20 - 15:40

Beyond migration - driving adoption and business transformation for BT Business with Genesys Cloud

Deloitte, BT Business

Rogier Bosch, Deloitte

Chris Hunt, BT Business

15:40 - 16:10

AI Meets Cloud Services in the Contact Center - Lessons Learned from the Project Introduction at Versicherungskammer Group—From Routing to AI-Assist

Mitel, Kunde

Miriam Ring, VKB

Ronnie Stadler, Mitel

16:10 - 16:15

Show Act

 Double Dutch

16:15 - 16:35

Awards Ceremony


16:35 - 16:45

Wrap up & Closing

Sascha Wollenberg, Genesys

Jens Plüger, Moderation

ab 17:15

Xperience on Tour after party


EN Agenda - 19. November 2026

 

10:15 – 11:00 AM

Presentation: “Optimizing Spend In the Mobile Ad Space”

Kate Walsh – VP of Sales, 3DAYS

11:00 – 12:00 PM

Presentation: “Demystifying Metrics: Making Numbers Work For You”

Charlie Gaudenzi – Mobile Analyst, Mobile Arts

12:00 – 1:00 PM

Lunch


1:00 – 2:00 PM

Rapid-Fire Case Studies

Viral Mobile Ads

Time-based Targeting

Crafting Your Brand Story

When Ads Advocate Action

2:00 – 2:20 PM

Networking Break


2:20 – 3:00 PM

Presentation: “The Mobile Ad Process: 7 Steps to Success”

Jerry Zen – CEO of 3DAYS

3:00 – 3:45 PM

Panel: “Consumer Feedback: When Ads Talk Back”

Jenny Grace – Founder, Target Tween (moderator)

Vee Nguyen – Editor, Ad Market Magazine

Sara Chen – CEO, AdTank

Charlie Gaudenzi – Mobile Analyst, Mobile Arts

3:45 – 4:00 PM

Closing Remarks

Jerry Zen – CEO of 3DAYS

4:00 – 5:30 PM

Rooftop Cocktails


Die Speaker

Speakers

Jens Pflüger

Moderator

LinkedIn

Katharina Aguilar

Keynote Speaker & Founder

LinkedIn

Peter Hillebrand

Vodafone

LinkedIn


Brice-Willys Tebiro

Senior Manager Innovation | Carglass® Germany

LinkedIn

David Peters

Director CRM Sales | ServiceNow


LinkedIn

Florian Brummer

Leading European Sovereignty & Sovereign AI | AWS



LinkedIn

Swen Nolden

Front Office Manager | Santander Consumer Operations Services GmbH

LinkedIn

Caroline Franke

Director Consumer Services & Sales | AEG Electrolux

LinkedIn

Full Name

Company & Title

Descriptive text about the speaker goes here.

Manuel Diekamp

Digital Products and Customer Experience | Zeppelin

LinkedIn

Ignacio Gómez Sáez

Bereichsleiter Kommunikationstechnologie
Deutsche Rentenversicherung Bund

LinkedIn

Sameer Pabla

Key Account and Partner Manager, atip

LinkedIn

Chris Hunt

Transformation Delivery Director | Deloitte

Descriptive text about the speaker goes here.

Rogier Bosch

Genesys Alliance Manager | Deloitte

LinkedIn

Miriam Ring

Projektleitung ContactCenter as a Service | VKB
 

LinkedIn

Dennis Hummel

Head of Telesales International | Würth Group

LinkedIn

Ronnie Stadler

Head of Expert Sales DACH & Mitglied Leadership Team | Mitel

LinkedIn

Peter Graf

SVP Strategy and Operations | Genesys



LinkedIn

Sascha Wollenberg

Vice President DACH | Genesys




LinkedIn

Thomas Wind

Senior Principal CX Advisory Consultant | Genesys

LinkedIn

Daniel Karadza

Senior Partner Sales Director | Genesys


LinkedIn

Lewe Zipfel

Senior Director Solutions Consulting | Genesys

LinkedIn

Unsere Speaker

Platinum Sponsors

 

Partners / Sponsors

Platinum Sponsors

 

Gold Sponsoren

 

Gold Sponsors

 

Silver Sponsors

 

Bronze Sponsors

 

Lounge Sponsors

 

Customers on stage 

Silver sponsors

 

Neues Kongresszentrum mit historischem Kurhaus – das ist die VILCO.


In Frankfurts Norden gelegen. Vielfältig nutzbar mit individuell skalierbaren Raumnutzungen und in nachhaltiger Bauweise. Alles mit modernster Technik und Infrastruktur ausgestattet. Mitten im verwunschenen Kurpark mit seinen alten Bäumen und Quellen ist die VILCO ein Stück Seele der Stadtkultur.

VILCO – Modern Congress Center in Frankfurt and the Rhine-Main Region


Located in the north of Frankfurt, it offers versatile use with individually scalable spaces and sustainable architecture.

Equipped with state-of-the-art technology and infrastructure. Set in the enchanting spa gardens with old trees and natural springs, VILCO is a true piece of the city’s cultural soul.

Kontaktieren Sie uns

Genesys

Linda Hilberdink

Linda.Hilberdink@genesys.com

Bei Fragen zu dieser Veranstaltung.

Genesys

Maria Becker

maria.becker@genesys.com

Bei Fragen zu dieser Veranstaltung.

Genesys

Lennart Gries

lennart.gries@genesys.com

Bei Fragen zu dieser Seite.

Contact us

Genesys

Linda Hilberdink

Linda.Hilberdink@genesys.com

If you have any questions about this event.

Genesys

Maria Becker

maria.becker@genesys.com

If you have any questions about this event.

Genesys

Lennart Gries

lennart.gries@genesys.com

If you have any questions about this site.

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